• When is the money refunded?
  1. You will be refunded within 14 days of receiving the goods.
  2. If we offer to collect the goods, you will be refunded within 14 days of cancelling your contract.
  3. You will receive an email once the products reach us and are accepted for return.
  4. Refunds will be issued to the same means of payment initially used to purchase the goods. 
  5. Refunds usually take between 3 – 10 business days to show in your account, depending on the payment method used.

  • When Return / Refund is not accepted?
  1. If you changed your mind or ordered a product by mistake and wish to cancel the order exactly after purchase, you can claim a money refund, but only before the product is shipped!
  2. After the product is shipped, the product return and money-back claim will not be accepted!

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